Privacy Policy

1. Information We Collect

The information we collect depends on how you interact with us.

Information You Provide Directly

When you submit a form, request a property evaluation, contact us, call us, send us a text message or email, or otherwise communicate with us, we may collect information such as:

• First and last name
• Email address
• Telephone number
• Property address
• City, state, and ZIP code
• Information about the property
• Property condition
• Occupancy information
• Information regarding repairs or improvements
• Information regarding your interest in potentially selling the property
• Preferred contact information
• Communications, questions, comments, photographs, documents, or other information you choose to provide

If discussions regarding a potential real estate transaction progress, we may collect additional information reasonably necessary to evaluate, document, facilitate, or complete the potential transaction.

Information Collected Automatically

When you visit or interact with the Website, certain information may be collected automatically by us or by technology providers that help operate the Website.

This information may include:

• Internet Protocol address
• Browser type
• Device type
• Operating system
• Approximate geographic location derived from IP address
• Referring website or traffic source
• Pages viewed
• Links clicked
• Date and time of visits
• Form interactions
• Website navigation activity
• Session information
• Cookie identifiers
• Device or browser identifiers
• Other technical or usage information

We may use this information to operate, secure, measure, analyze, and improve the Website and our business.

Information From Public and Third-Party Sources

Where permitted by law, we may obtain information relating to properties, property ownership, real estate transactions, or potential transactions from lawful third-party or publicly available sources.

These sources may include:

• County and municipal property records
• Recorder or assessor records
• Tax records
• Deed and ownership records
• Geographic and mapping services
• Publicly available real estate information
• Property-data providers
• Title or transaction service providers
• Other lawful business or public-record sources

We may combine this information with information you provide directly to us.

2. Information You Should Not Submit Through General Website Forms

Please do not submit Social Security numbers, financial account credentials, government identification, medical information, or other highly sensitive information through this Website or our general communication channels, as we do not request or require that information.

3. How We Use Information

We may use information we collect for legitimate business purposes, including to:

• Respond to inquiries
• Communicate with you regarding a property
• Evaluate a property for potential purchase
• Determine whether a property may fit our investment criteria
• Request additional information
• Arrange property visits or other property-related communications
• Prepare, negotiate, document, facilitate, or complete a potential real estate transaction
• Maintain records regarding inquiries and communications
• Provide customer service
• Manage our customer relationship management systems
• Operate and maintain the Website
• Improve Website functionality
• Analyze Website usage and performance
• Understand how visitors locate and use the Website
• Measure the effectiveness of our marketing
• Improve our services and business operations
• Prevent fraud, spam, abuse, or unauthorized activity
• Protect the Website, our systems, our Company, and others
• Investigate security incidents
• Maintain business, accounting, tax, and transaction records
• Comply with applicable laws and regulations
• Respond to lawful legal process
• Establish, exercise, or defend legal rights
• Enforce our agreements and Website terms
• Resolve disputes
• Honor communication preferences and opt-out requests
• Carry out other purposes disclosed when information is collected
• Carry out other lawful purposes with your consent where required

Submitting information through the Website does not obligate you to sell a property and does not obligate We Buy Houses St. Louis, MO LLC to make an offer or purchase a property.

4. Telephone Calls, Text Messages, and Other Communications

If you provide us with a telephone number, we may use that number to communicate with you regarding your inquiry, property, or related services, subject to applicable law and any consent provided when the telephone number was collected.

Communications may include telephone calls and text messages.

Where required by law, additional consent will be requested before sending certain automated, prerecorded, artificial-voice, or marketing communications.

Message and data rates may apply.

Message frequency may vary.

You may request that text messages stop by replying STOP or by communicating your request to us through another reasonable method.

You may reply HELP for assistance where supported.

We may send a message confirming receipt of an opt-out request.

We will process legally valid requests to revoke or withdraw consent as required by applicable law.

5. Mobile Information and Text Messaging Consent

We do not sell mobile telephone numbers or text-message opt-in information to unrelated third parties for their own marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with third parties for their own marketing or promotional purposes.

We may disclose mobile information to vendors or service providers that help us deliver communications or operate our business, including:

• Telecommunications providers
• SMS and messaging providers
• CRM providers
• Website providers
• Technical service providers
• Customer-service providers

These providers may process information as reasonably necessary to provide services on our behalf.

Such disclosures are not intended to permit those providers to independently market their products or services to you using your text-message consent.

6. Email Communications

If you provide an email address, we may use it to:

• Respond to your inquiry
• Communicate regarding a property
• Provide requested information
• Provide transaction-related communications
• Send service or relationship communications
• Send other communications permitted by applicable law

Where required, commercial marketing emails will contain a method for opting out.

You may also contact us directly to request that marketing email communications stop.

Opting out of marketing communications does not necessarily prevent us from sending non-marketing communications that are reasonably necessary regarding:

• An active property inquiry
• A requested service
• A pending or completed transaction
• A contractual matter
• A legal or compliance obligation
• A security matter

7. Cookies and Similar Technologies

The Website may use cookies, pixels, local storage, tags, scripts, and similar technologies.

These technologies may be used to:

• Operate the Website
• Maintain Website functionality
• Remember preferences
• Protect Website security
• Prevent spam or fraud
• Understand Website traffic
• Analyze visitor interactions
• Measure Website performance
• Measure marketing effectiveness
• Improve the Website and user experience

Some cookies or similar technologies may be placed by third-party service providers.

Depending on the Website configuration, these providers may include:

• HighLevel / GoHighLevel
• LeadConnector
• Google Analytics
• Google Search Console
• Hosting or content-delivery providers
• Security providers
• Form providers
• Communication providers
• Other analytics, advertising, or operational technologies we use

Information collected through these technologies may include IP addresses, device information, browser information, page views, referring sources, interactions, session information, cookie identifiers, and approximate geographic information.

We do not represent that all technical information collected through these technologies is anonymous.

Certain identifiers, IP addresses, cookie information, and device information may be treated as personal information under applicable privacy laws.

Cookie Choices

Most browsers allow users to block, limit, or delete cookies.

Disabling cookies may affect Website functionality.

Where applicable law requires consent, an opt-out mechanism, or additional controls for certain cookies or tracking technologies, we intend to provide and honor those controls as required.

8. Analytics

We may use analytics services such as Google Analytics and analytics tools provided by HighLevel or other Website providers.

These tools may help us understand:

• How visitors find the Website
• Which pages visitors view
• How visitors interact with the Website
• Which devices or browsers are used
• General geographic information
• Website performance
• Form interactions
• Marketing effectiveness

We may use this information to improve our Website, services, marketing, and business operations.

Third-party analytics providers process information in accordance with their own agreements, privacy policies, and legal obligations.

9. CRM, Automation, and Business Technology

We use business technology and software to manage inquiries and communications.

This may include:

• HighLevel / GoHighLevel
• LeadConnector
• Email systems
• Telephone systems
• Text messaging systems
• Automation software
• Analytics software
• Website hosting providers
• Property-data tools
• Internal business systems
• Other vendors used in the ordinary operation of our business

Information submitted through the Website may be stored in or processed through these systems.

We may use automation to route inquiries, organize information, create reminders, assist communications, maintain records, and support our business processes.

10. How We Disclose Information

We may disclose information when reasonably necessary for our business or as permitted or required by law.

Service Providers

We may disclose information to service providers that perform functions on our behalf, including:

• Website hosting
• CRM services
• Email services
• Telephone services
• Text messaging
• Data storage
• Analytics
• Cybersecurity
• IT services
• Property information
• Data processing
• Administrative services
• Marketing services
• Professional services

Providers may access information only to the extent reasonably necessary to perform their services or as otherwise permitted under their agreements and applicable law.

Real Estate and Transaction-Related Parties

If an inquiry progresses toward a potential real estate transaction, information may be disclosed where reasonably appropriate to parties involved in evaluating, preparing, processing, financing, documenting, or completing the potential transaction.

These parties may include:

• Title companies
• Closing companies
• Escrow providers
• Attorneys
• Accountants
• Lenders or financing providers
• Inspectors
• Contractors
• Property professionals
• Insurance providers
• Surveyors
• Appraisers
• Other transaction-related professionals or service providers

The information disclosed will depend on the nature and circumstances of the transaction.

Legal, Regulatory, and Safety Purposes

We may disclose information if we believe in good faith that disclosure is reasonably necessary or appropriate to:

• Comply with applicable law
• Respond to a subpoena, court order, or other lawful process
• Respond to government or regulatory requests
• Investigate suspected fraud
• Prevent illegal activity
• Protect our legal rights
• Protect our property or systems
• Enforce an agreement
• Protect the safety or security of users, the Company, or others
• Investigate or respond to security incidents

Business Transfers

If We Buy Houses St. Louis, MO LLC is involved in a:

• Merger
• Acquisition
• Reorganization
• Financing
• Sale of assets
• Sale of business interests
• Bankruptcy
• Business combination
• Similar corporate transaction

information may be disclosed or transferred as part of that transaction, subject to applicable law.

11. Sale or Sharing of Personal Information

We do not sell personal information submitted through our property inquiry forms to data brokers or unrelated third parties for their own independent marketing purposes.

We do not sell mobile opt-in information or text-message consent information for third-party marketing purposes.

Some privacy laws define terms such as "sale," "sharing," "targeted advertising," or similar concepts more broadly than an ordinary exchange of information for money.

If our activities become subject to a law that requires additional disclosures, consent, or opt-out rights concerning such activities, we will provide those notices and choices as required by applicable law.

12. De-Identified and Aggregated Information

Where permitted by law, we may create or use information that has been aggregated, anonymized, or de-identified so that it is not reasonably capable of identifying a particular individual.

We may use such information for lawful business purposes, including:

• Analytics
• Research
• Website improvement
• Business planning
• Marketing measurement
• Operational improvement

Where applicable law treats de-identified data differently from identifiable personal information, we may retain and use de-identified information in accordance with applicable law.

13. Publicly Available Information

Information concerning real estate and property ownership may be publicly available through governmental or other lawful sources.

This may include:

• Property ownership
• Property addresses
• Parcel information
• Tax information
• Assessment information
• Deeds
• Recorded instruments
• Zoning information
• Certain transaction information

Nothing in this Privacy Policy restricts our lawful collection or use of publicly available information, subject to applicable law.

14. Information About Other Individuals

If you provide information concerning another person, such as a:

• Co-owner
• Spouse
• Family member
• Tenant
• Representative
• Heir
• Business partner
• Other person associated with a property

you represent that you are authorized or otherwise permitted to provide that information to us.

You should not provide highly sensitive personal information regarding another person unless it is necessary and you are authorized to provide it.

15. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy and for legitimate business and legal purposes.

Retention periods may depend on factors such as:

• The type of information
• The nature of the inquiry
• Whether a transaction occurs
• The status of a potential transaction
• Business recordkeeping needs
• Tax requirements
• Accounting requirements
• Contractual obligations
• Applicable statutes of limitation
• Fraud-prevention needs
• Security requirements
• Regulatory requirements
• Legal obligations

We may retain information after an inquiry or communication ends when reasonably necessary to:

• Maintain business records
• Document communications
• Document transactions
• Comply with law
• Resolve disputes
• Enforce agreements
• Establish or defend legal claims
• Prevent fraud
• Maintain security
• Honor opt-out requests

For example, we may retain limited contact information on a suppression or opt-out list so that we can remember not to send communications that you requested to stop.

When information is no longer reasonably necessary, we may delete, destroy, anonymize, aggregate, or otherwise dispose of it in accordance with applicable law and our business practices.

16. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect information within our control from unauthorized:

• Access
• Acquisition
• Use
• Alteration
• Disclosure
• Loss
• Destruction

However, no website, Internet connection, email system, telephone system, cloud service, database, transmission method, or electronic storage system can be guaranteed to be completely secure.

Accordingly, we cannot and do not guarantee absolute security of information.

You are responsible for exercising reasonable caution when transmitting information electronically and for avoiding the submission of unnecessary sensitive information through general Website forms or ordinary email.

If we experience a data-security incident for which notification is required by applicable law, we will provide legally required notices in accordance with applicable requirements.

17. Third-Party Service Providers

We rely on third-party companies and technology providers to operate portions of our Website and business.

Although we take reasonable steps appropriate to our business when selecting and working with service providers, third-party systems are operated by those third parties and may be subject to their own terms, security measures, and privacy practices.

Nothing in this Privacy Policy is intended to disclaim a responsibility or obligation that applicable law places on We Buy Houses St. Louis, MO LLC.

We are not responsible for the independent acts, policies, or practices of unrelated third-party websites or services that are not acting on our behalf.

18. Links to Other Websites

The Website may contain links to websites or services operated by third parties.

We do not necessarily control, endorse, or operate those websites.

If you follow a link to a third-party website, information you provide directly to that third party is generally governed by that third party's privacy policy and terms.

We encourage you to review the privacy practices of websites you visit.

19. Your Privacy Choices and Requests

Depending on where you reside and which laws apply to We Buy Houses St. Louis, MO LLC, you may have certain rights relating to personal information.

These rights may include, where provided by applicable law, the right to request:

• Access to certain personal information
• Correction of inaccurate personal information
• Deletion of certain personal information
• Information concerning certain disclosures
• A copy of certain personal information
• Opt-out from certain uses or disclosures
• Withdrawal or revocation of certain consent
• Other rights provided by applicable law

The existence and scope of privacy rights vary by jurisdiction.

Nothing in this Privacy Policy is intended to create rights that are not otherwise required by applicable law.

We may deny, limit, or decline a request where permitted by law.

We may also retain information when permitted or required for purposes such as:

• Completing or documenting transactions
• Maintaining records
• Complying with law
• Preventing fraud
• Maintaining security
• Exercising legal rights
• Defending legal claims
• Resolving disputes
• Enforcing agreements
• Maintaining communication opt-out records

We may take reasonable steps to verify your identity, residency, authority, or relationship to the information before processing a request.

To make a privacy request, contact us using the information at the end of this Privacy Policy.

20. Communication Preferences

You may request that certain communications stop.

Text Messages

Reply STOP to a text message or communicate your request to us through another reasonable method.

Marketing Emails

Use the unsubscribe mechanism provided in the email, if applicable, or contact us directly.

Telephone Calls

Tell us that you do not wish to receive further calls of the applicable type or contact us directly.

We may retain limited information regarding your preference in order to honor the request.

Opting out of marketing communications does not necessarily prevent legally permitted or necessary communications regarding:

• An active request
• A transaction
• A contract
• A legal obligation
• A security issue
• A communication you specifically requested

21. Children's Privacy

The Website and our property-purchasing services are intended for adults and are not directed to children.

Individuals submitting property information should be at least 18 years old or otherwise legally authorized to act with respect to the property.

We do not knowingly solicit personal information online from children under the age of 13.

If we become aware that personal information has been submitted by a child in circumstances requiring deletion or other action under applicable law, we will take appropriate steps.

If you believe a child has improperly provided information to us, please contact us.

22. Do Not Track and Privacy Preference Signals

Some browsers and devices offer "Do Not Track" or other privacy preference signals.

Because there is not a single universally applicable standard governing all such signals, the Website may not respond to every browser-based Do Not Track setting.

Where applicable law requires us to recognize a legally valid universal opt-out or privacy preference signal, we will do so as required by that law.

23. Security Incidents and Breach Notification

We maintain procedures intended to respond to suspected security incidents.

If personal information is involved in a security incident, we may:

• Investigate the incident
• Take steps intended to contain or remediate it
• Work with service providers or appropriate professionals
• Notify law enforcement or regulators where appropriate
• Provide legally required notifications to affected individuals

Nothing in this Privacy Policy limits any notification or other obligation imposed by applicable law.

24. United States Operations

The Website is operated in the United States.

Our services are intended primarily for property owners and properties within the geographic markets we serve in the United States.

If you access the Website from outside the United States, information you provide may be transferred to, processed in, and stored in the United States.

Privacy and data-protection laws differ between jurisdictions.

Where a privacy law outside Missouri or the United States lawfully applies to our processing activities, we will comply with applicable requirements to the extent required.

25. Changes to Our Business or Technology

The technology and service providers we use may change over time.

We may add, remove, replace, or modify:

• Website providers
• CRM providers
• Analytics providers
• Communication providers
• Hosting providers
• Property-data providers
• Security services
• Marketing technology
• Other business systems

We will update this Privacy Policy when changes to our practices require an updated disclosure under applicable law.

26. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

• Our Website
• Business operations
• Technology
• Service providers
• Information practices
• Communication practices
• Applicable law
• Regulatory requirements

When we update this Privacy Policy, we will revise the Last Updated date at the top.

Where legally required, we may provide additional notice of material changes.

Changes apply from the effective date of the updated Privacy Policy, except where applicable law requires otherwise.

27. Relationship to Our Terms & Conditions

This Privacy Policy primarily describes our collection, use, disclosure, retention, and protection of information.

Our separate Terms & Conditions govern additional matters relating to the use of the Website, including:

• Acceptable use
• Intellectual property
• Website disclaimers
• Limitations of liability
• Indemnification
• Dispute resolution
• Arbitration provisions, if applicable
• Governing law
• Other contractual terms

To the extent permitted by applicable law, disputes relating to use of the Website may also be governed by applicable provisions of our Terms & Conditions.

Nothing in this Privacy Policy or our Terms & Conditions is intended to waive any right or obligation that cannot lawfully be waived.

28. Contact Us

For questions, concerns, privacy requests, or communication preferences, contact:

Please provide enough information for us to understand and respond to your request.

Do not send Social Security numbers, financial account credentials, passwords, or other unnecessary sensitive information through ordinary email.

Privacy Notice Disclaimer

This Privacy Policy is intended to describe the Company's privacy practices and provide notices required or appropriate under applicable law.

Nothing in this Privacy Policy constitutes legal, tax, financial, or real estate advice.

Nothing in this Privacy Policy creates a contractual right, representation, warranty, or obligation beyond those imposed by applicable law or expressly undertaken in a binding written agreement.